Learning by Example: A Case Study of Partnership Resource Centre Practices - The Aubert Home of Compassion

Contents

1. Introduction
   • The Aubert Home of Compassion
2. Contextual Influences
   • The aged care sector
   • Internal factors: the Aubert Home of Compassion
   • Supporting factors
   • Motivations for the project
3. Associate Practices
   • Planning and scoping
   • Implementation
   • The four “Fish!” principles
   • The horseshoe exercise
   • Interest-based negotiation training
   • Reflection
4. Achievements
   • Clarity of organisational purpose: the BHAG
   • More effective management
   • Problem-solving skills
   • Occupancy
   • Positive negotiation experience
   • Improved pay and conditions
   • Increased job satisfaction
   • Increased participation in education and training
   • Stronger team culture
   • More positive language
5. Concluding Comments
   • Success factors
   • Looking forward
6. About the Partnership Resource Centre